Privacy Policy – Lilac Farm
At Lilac Farm, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or purchase our products.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following information when you interact with our website or place an order:
- Your name
- Phone number
- Email address
- Shipping and billing address
- Business name (for bulk orders, if applicable)
- GST number (if invoice requested)
- Order details and payment information
2. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders
- To communicate order updates and shipping details
- To improve our website and services
- To respond to customer inquiries
- To process bulk orders and invoices
- To send promotional emails or updates (only with your consent)
We do not sell or share your personal information with third parties for marketing purposes.
3. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. Payment details are processed through secure and trusted payment gateways.
However, no online system is 100% secure, and we cannot guarantee absolute security.
4. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. Cookies help us:
- Understand website traffic
- Improve user experience
- Remember your preferences
You can disable cookies through your browser settings if you prefer.
5. Third-Party Services
We may work with third-party service providers such as:
- Courier partners for delivery
- Payment gateways for transactions
- Website hosting and analytics tools
These partners only receive the necessary information required to perform their services.
6. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of incorrect information
- Request deletion of your data (subject to legal requirements)
To exercise these rights, you can contact us using the details below.
7. Policy Updates
Lilac Farm reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date.
8. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
📞 Phone: 9535424204
📧 Email: lilacfarmspice@gmail.com