Shipping Policy – Lilac Farm
At Lilac Farm, we are committed to delivering your products safely, securely, and in a timely manner. This Shipping Policy outlines how we process, ship, and deliver your orders.
By placing an order on our website, you agree to the terms of this policy.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Bulk or custom orders may require additional processing time, which will be communicated at the time of order confirmation.
2. Shipping Locations
- Lilac Farm delivers across India.
- Currently, international shipping is subject to availability and prior confirmation.
3. Delivery Time
- Standard delivery typically takes 3–7 business days, depending on your location.
- Remote or rural areas may take slightly longer.
- Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances beyond our control.
4. Shipping Charges
- Shipping charges are calculated at checkout based on your delivery location and order weight.
- Free shipping may be available on selected orders or promotional offers, which will be clearly mentioned on the website.
5. Packaging
We use eco-friendly and sustainable packaging to ensure your products are protected during transit while minimizing environmental impact. Each order is carefully packed to prevent damage.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email or WhatsApp, allowing you to monitor your delivery status.
7. Incorrect or Incomplete Address
Lilac Farm is not responsible for delays or non-delivery due to incorrect, incomplete, or outdated address details provided by the customer. Please double-check your shipping information before placing an order.
8. Delayed or Lost Shipments
If your order is delayed or appears lost in transit, please contact us at:
📞 Phone: 9535424204
📧 Email: lilacfarmspice@gmail.com