Terms & Conditions – Lilac Farm
Welcome to Lilac Farm. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.
1. Acceptance of Terms
By using this website, you confirm that you accept these Terms & Conditions in full. If you disagree with any part, you must not use our website or services.
2. About Our Products
Lilac Farm offers premium saffron (Kashmiri, Afghani, and Irani Kesar) and handcrafted Kashmiri Kesar Glycerin Soaps. While we strive for accuracy, natural variations in color, fragrance, texture, or appearance may occur due to the organic nature of our products.
3. Orders & Availability
- All orders are subject to availability and acceptance by Lilac Farm.
- We reserve the right to refuse or cancel any order at our discretion.
- For bulk orders, a minimum of 25 grams is required.
4. Pricing & Payment
- All prices listed are subject to change without prior notice.
- Payments must be completed before dispatch unless otherwise stated.
- For bulk or custom orders, 50% advance payment is required, and the remaining 50% must be paid before shipment.
5. Shipping & Delivery
- Lilac Farm delivers across India.
- Delivery timelines are estimates and may vary due to logistics, weather, or external factors beyond our control.
- We are not responsible for delays caused by courier partners or incorrect shipping details provided by the customer.
6. Packaging & Handling
We use sustainable and eco-friendly packaging wherever possible. Lilac Farm ensures safe and secure packaging; however, we are not liable for damage caused during transit by third-party courier services.
7. Returns & Refunds
Returns and refunds are governed by our Refund & Cancellation Policy (available on the website). Please refer to that page for detailed information.
8. Product Use Disclaimer
Lilac Farm products are for culinary, wellness, and skincare use as described. We do not claim to diagnose, treat, cure, or prevent any medical condition. Please consult a professional for medical concerns.
9. Intellectual Property
All content on this website — including text, images, logos, and designs — belongs to Lilac Farm. Unauthorized use, reproduction, or distribution is strictly prohibited.
10. Limitation of Liability
Lilac Farm shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
11. Changes to Terms
Lilac Farm reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website implies acceptance of the updated terms.
12. Contact Information
For any questions regarding these Terms & Conditions, you may contact us at:
📞 Phone: 9535424204
📧 Email: lilacfarmspice@gmail.com